Terms of service
TERMS OF SERVICE
Last updated: July 2026
Welcome to NookVela.
These Terms of Service govern your access to and use of https://nookvela.com and your purchase of products from NookVela.
By accessing our website, creating an account, submitting information, or placing an order, you agree to these Terms.
1. STORE INFORMATION
The website is operated under the NookVela brand.
Throughout these Terms, “NookVela,” “we,” “us,” and “our” refer to the operator of the NookVela online store.
“Customer,” “you,” and “your” refer to users, visitors, and purchasers.
2. ELIGIBILITY
By using the website, you confirm that:
• You are legally able to enter into a binding agreement.
• Information you provide is accurate and complete.
• You will not use the website for unlawful or unauthorized purposes.
3. PRODUCTS
We make reasonable efforts to display product information accurately.
Product colors, dimensions, appearance, and packaging may vary slightly because of:
• Screen settings
• Manufacturing updates
• Product improvements
• Lighting and photography
• Reasonable production variations
Images may include lifestyle props or surrounding objects that are not included with the purchased product.
Please review the product title, description, specifications, variants, and included contents before placing an order.
4. PRICES
Prices are displayed in United States dollars unless stated otherwise.
We may change prices, promotions, product availability, and offers at any time before an order is accepted.
A price change will not normally affect a previously confirmed order unless there has been an obvious pricing, technical, or listing error.
5. ORDERS
Submitting an order does not guarantee acceptance.
We may decline, limit, hold, or cancel an order where reasonably necessary, including cases involving:
• Suspected fraud
• Payment failure
• Pricing errors
• Inventory errors
• Product unavailability
• Shipping restrictions
• Incorrect customer information
• Unusual purchasing activity
If a paid order is canceled by us, an appropriate refund will be issued.
6. PAYMENT
Payments are processed through available third-party payment providers, including PayPal where offered.
Customers are responsible for providing accurate billing and payment information.
NookVela does not control independent processing times, security reviews, account limitations, currency conversion, or payment-provider decisions.
7. SHIPPING
Shipping availability, processing periods, estimated delivery periods, tracking, and shipping conditions are described in our Shipping Policy.
Delivery estimates are estimates and are not guaranteed arrival dates.
8. RETURNS AND REFUNDS
Returns, damaged products, cancellations, and refunds are governed by our Return and Refund Policy.
9. PRODUCT USE AND INSTALLATION
Customers are responsible for:
• Reviewing instructions
• Using products only for their intended purpose
• Following installation, charging, electrical, care, and safety instructions
• Confirming that surfaces and installation locations are appropriate
Adhesive performance may vary depending on surface material, cleanliness, moisture, temperature, weight, installation method, and environmental conditions.
Do not install products in a manner that creates an unreasonable risk of injury or property damage.
10. INTELLECTUAL PROPERTY
Website content, including original branding, logos, graphics, text, layouts, and website materials, is owned by or licensed to NookVela and may not be copied, reproduced, distributed, or commercially exploited without authorization.
Third-party trademarks remain the property of their respective owners.
11. REVIEWS AND USER CONTENT
If you submit a review, photo, video, comment, testimonial, or other content, you confirm that:
• You have the right to submit it.
• It does not violate another party’s rights.
• It is not unlawful, deceptive, threatening, or malicious.
You grant NookVela permission to display, reproduce, format, and use submitted content for store, customer-service, and marketing purposes, subject to applicable law.
12. PROHIBITED USE
You may not:
• Use the website unlawfully
• Attempt unauthorized access
• Introduce malware or harmful code
• Interfere with website operation
• Scrape or misuse customer information
• Submit fraudulent orders
• Impersonate another person
• Infringe intellectual-property rights
13. THIRD-PARTY SERVICES
The website may use third-party providers for:
• Ecommerce hosting
• Payments
• Analytics
• Email
• Advertising
• Fulfillment
• Shipping
• Reviews
• Customer support
Their services may be governed by separate terms and privacy practices.
14. DISCLAIMER
Products and services are provided subject to applicable consumer rights.
To the extent permitted by law, the website and its content are provided without guarantees that access will always be uninterrupted, error-free, or available.
Nothing in these Terms excludes rights or remedies that cannot legally be excluded.
15. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, NookVela will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products.
Any limitation applies only to the extent legally permitted.
16. INDEMNIFICATION
To the extent permitted by law, you agree to be responsible for losses reasonably resulting from your unlawful use of the website, violation of these Terms, or infringement of another party’s rights.
17. CHANGES TO THESE TERMS
We may update these Terms to reflect operational, legal, regulatory, or service changes.
The current version will be posted on this page with an updated revision date.
18. SEVERABILITY
If any provision is held invalid or unenforceable, the remaining provisions will continue to apply.
19. CONTACT
Questions regarding these Terms may be sent to:
NookVela
Email: support@nookvela.com
Website: https://nookvela.com