Track Your Order

TRACK YOUR ORDER

Thank you for shopping with NookVela.

Once your order has been shipped and tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

HOW TO TRACK YOUR ORDER

Please check your shipping confirmation email for:

• Your tracking number

• Your tracking link

• Available shipment updates

Click the tracking link in the email to view the latest available delivery information.

TRACKING INFORMATION MAY TAKE TIME TO UPDATE

Tracking information may take several business days to appear after shipment.

It is normal for a package to show limited or no movement during the early stages of transit.

Please allow time for the shipping carrier to scan and update the package.

ORDER PROCESSING

Most orders are processed within approximately:

1–3 business days

Processing time is separate from delivery time.

Estimated delivery is generally:

7–15 business days after processing

unless a different estimate is displayed on the product page, during checkout, or in your order information.

Delivery times are estimates and may vary because of:

• Product availability

• Fulfillment location

• Carrier operations

• Weather conditions

• Public holidays

• High shipping volume

• Events outside our reasonable control

MULTIPLE PACKAGES

Some orders may be shipped in more than one package.

If you purchased multiple products, they may:

• Arrive on different dates

• Have separate tracking numbers

• Be delivered by different carriers

Receiving only part of an order does not necessarily mean that another item is missing.

TRACKING SHOWS DELIVERED, BUT I CANNOT FIND MY PACKAGE

Please:

• Check around your delivery location

• Check your mailbox, porch, entrance, garage, or building reception

• Ask household members

• Ask nearby neighbors

• Contact the local shipping carrier

If you still cannot locate the package, contact us at:

support@nookvela.com

TRACKING HAS NOT UPDATED

Tracking updates can sometimes be delayed.

Please allow several business days for new information to appear.

If your tracking has not updated for an extended period, contact our customer support team.

NEED HELP?

Please email:

support@nookvela.com

Include:

• Your full name

• Order number

• Email address used during checkout

• Tracking number, if available

• A clear description of the issue

We aim to respond within 1–2 business days.

NookVela

Smart Upgrades for Small-Space Living